CUSTOMER SUPPORT

Find all answers to your questions about Neosurf: how to buy a ticket, check balance, get a refund, or report a problem.

Online Help (FAQ)

A Neosurf coupon allows you to pay online securely and anonymously. You can buy a code in a few clicks from authorized resellers. You will receive the code directly by email.

To check the balance, use our online tool on the homepage. Enter your PIN code to see available credit.

The Neosurf ticket is accepted on many e-commerce and online gaming sites. Check the list of partners on the official website.

A Neosurf code is valid for one year from purchase date. After 6 months of inactivity, maintenance fees may apply.

Yes, you can use your card as many times as you like, until the balance is depleted. It is not reloadable.

Beware of scams. Never share your code with strangers or for payment upon request of a suspicious third party.

Create a myNeosurf account, deposit the coupon and request a withdrawal to your bank account (fees may apply).

Check that you have entered the 10 digits correctly. Ensure the site accepts Neosurf.

The ticket works like cash. In case of loss, contact support, but refund is not guaranteed if the code has already been used.

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CUSTOMER SUPPORT

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For any other question, you can contact us via this form. Our team commits to answering you within 24h.

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